ChildLife Essentials NZ Privacy Policy

1. Introduction

ChildLife Essentials New Zealand ("we", "us" or "company") recognise and understand the fact that our valued customers (the "customers") provide us with their personal information which needs to be treated carefully. We established our "Privacy Policy" to let customers know about how we collect, process and deal with the information given to us via this website (the "website"). This page includes information on how we process customers' personal details.

Details collected via our website may be collected by ChildLife Essentials New Zealand or third-party service providers and any advertising vendors acting on our behalf and our business partners. By accessing the website, you agree to this Privacy Policy. If you do not agree to it, please refrain from using Childlife Essentials New Zealand website.

2. What is Personally Identifiable Information?

Personally identifiable information ("PII") is data like name, phone number, address, email, credit or debit card details or birthdate collected about an individual. It excludes data which does not allow customers to be identified.

3. Collecting Personal Information

Your data is collected when you use our website and is based on this Privacy Policy. You may share your information when you either fill out our website forms or email us, purchase products or subscribe to the newsletter. We do not knowingly collect or request personal data from individuals under 18 years of age.

The types of personal data we collect from customers are:

Identifying information: name, physical address and email address (including Internet Protocol address);
Additional customer records: phone number and any other personal information provided by customers to be able to access and use the website;
Commercial data: any applicable account information;
Internet data: information on how our website is used (e.g., browsing history, search history, cookies)

4. Use of Cookies

To be able to offer a seamless user experience personalised to each visitor to our website, we may use "cookies" for keeping and sometimes tracking customers' information. Cookies are data files which are stored on a computer's hard drives. They can be used to see customers' journey on our website, for example, which pages they visit and what products they purchase. Cookies may store information about shopping carts and usernames.

Keeping a track on online visitors' activities this way allows us to work on and improve our website's functionality continuously.

Another way we may collect information about you is when you click through to our website using a link emailed to you. By clicking on the link, you access a specific URL on our website, and we may collect information related to this. If you do not want your personal data collected this way, please refrain from clicking on links to Childlife Essentials New Zealand website shown in our newsletters.

Please note that for automatic data collection, our website may have different tracking technologies like pixel tags, audience management tags and web beacons.

5. Information Collected By or Through Third-Party Companies

Similarly, third parties who act on our behalf may use cookies and any other tracking technologies described earlier (and beyond). This is done:

to assist us in measuring and understanding how our website is used and whether it's effective;
to assist us with improving any products or services we or our partners/affiliates offer;
to understand our online visitors' behaviour and provide advertising suitable for their specific interests they exhibit online. Technologies which collect your data automatically provide advertising platforms with information about how you use our website. You are then shown ads based on previous visits to our website. Such advertising platforms may include advertising exchanges, advertising networks, analytics providers, re-targeters, re-marketers, data brokers or market researchers. Please note that information about your website use across various websites is collected over time. There may be a possibility you will be served ads based on visiting our website.

We may also collect or combine your personal information from publicly available sources. This includes data collected either online or offline.

6. Use of Information

We may use your personal information:

to present the website's contents, features or their changes to you, recommend products to you and inform about sales, products or special offers;
to enable you to take part in interactive features of the website;
to process, fulfil and communicate with you about your orders and get in touch with you or provide support about your account;
to use them for any purpose you provided them to us for;
to get in touch with you regarding any issues about billing or collection connected to your account with us;
for research and development to improve our website and user experience on it;
to perform any other activities as required;
to prevent fraudulent transactions, protect our assets and the website's security and its data;
to validate customers' credentials, authenticate them when logging into their online accounts or visiting Childlife Essentials New Zealand online store;
to share requested data with third parties, as per this Privacy Policy;
in any other ways required based on your obtained consent.

Based on the fact that you gave us your consent, we may also use your personal data to inform you about special promotions, products, services or news that might be interesting to you. You may unsubscribe from our emails at any time or edit your subscription option by emailing us.

7. Disclosure of Personal Information

Additionally, we may disclose your personal information to:

Our employees, contractors or service providers hired to either provide services required by us or perform activities on our behalf, including but not limited to marketing and advertising, warehousing, delivery or office services, legal, e-commerce fulfilment, information processing and technology, website management and others. Please note that we will not allow these service providers to distribute your personal data further than fulfilling the services we requested of them;
A third party for marketing purposes;
Government officials if required and permitted to do so by New Zealand law and when we feel that such action is crucial to protect our rights, comply with security conditions or legal obligations;
A purchaser in the case of the business's sale or any ownership change;
Any third party based on your given consent or where New Zealand law requires us to disclose your personal data.

8. Transfer of PII

Please note that your PII collected may be forwarded, saved and used outside of your residence country (which may have different protection levels there). Your personal data may be processed by our staff or service providers located outside of your country of residence. By providing your details to us, you agree to this.

9. Children and Privacy

Our website is aimed at a general audience and not children. We anticipate that children will not use our website and provide their personal data to us. We will not knowingly request personal information from individuals under the age of 18 without their parents' consent. If any person who is under the age of 18 and would like to use our website, must not share their personal details with us without their parents' or guardians' involvement. If you suspect that your child has provided their information to us, please get in touch with us straightaway.

10. Security

We have put security systems in place to protect our customers' PII, as we take security seriously. We utilise various electronic and physical procedures to protect any information we collect. Please note, however, due to the nature of the internet and its open communications; we cannot be held responsible that our customer corresponding or any other information will never be accessed by third parties illegally.

11. Unsubscribe and Opt-Out

Please note you have the following option when it comes to stopping receiving our newsletters:

You can opt-out of ChildLife New Zealand's newsletters by clicking "unsubscribe" at the bottom of our newsletter emails, or you can email info@childlife.co.nz and advise us of your wish to stop receiving our newsletters.

Please note that opting out of our newsletters will not exclude non-promotional emails like your order confirmation emails. In this case, we retain your personal information during the time you have an account with us, which we can use while performing any actions required by New Zealand law.

12. Payment Information

We use the "Stripe" payment provider to collect payments via this website. Your payment information collected is credit/debit card details, shipping and billing address. Please note that "Stripe" collects and processes this information to meet certain security requirements while using security measures standard in the industry.

13. Social Media Platforms

Our website provides the option of going over and following our social media channels like Facebook and Instagram. Please be aware that once you go over to their platforms, they may access information about your personal profile. This is outside of our control, and we do not have privacy settings regarding how your PII is used on their platforms. Your data will then be used as per their platforms' security and privacy settings. We encourage everyone to learn other platform's privacy policies to understand how personal data is handled there. When you link or access social media platforms from our website, you agree that we are not responsible for any actions on those platforms.

14. Changes to Our Privacy Policy

Our policy may be updated at times with changes applicable to our website and become effective immediately. The date on the top of the page indicates when this policy was last edited and revised. Your accessing of our policy page states your agreement to the policy listed on here. If you oppose any information or changes in our privacy policy, please refrain from visiting the website. We also encourage everyone to check our privacy policy regularly to be aware of any possible changes made to it.

15. Contact Information

Please email us on info@childlife.co.nz if you have any concerns or questions about Childlife Essentials New Zealand Privacy Policy.